Frequently Asked Questions

Why did my credit card transaction fail?

Your transaction may have failed due to one of the following reasons:

    Invalid address info: The address supplied does not match the billing address your credit card issuer has on file.
    Invalid credit card/expiration info: The credit card account number or the credit card expiration date was entered incorrectly. Check the numbers again and re-enter.
    Invalid card validation number (CVN): The CVN from the back of the card may be incorrect.
    Insufficient funds available: Your request for payment exceeds your credit limit.